Must be able to travel up to 50% of the time Ability to read and interpret AutoCAD or other CAD drawing layouts. Benefits Medical, Dental, Vision insurance offered at 30 days of employment Generous Educational Reimbursement program Company sponsored Life and Disability Insurance Paid Time Off Ten (10) Paid Holidays per year 401K with Company Match Location: Waukesha ǀ Wisconsin ǀ USA
"Ihre" Stelle ist eine Erstbesetzung im Sinne eines Business-Developments.Erfolgreich abgeschlossenes Studium im Bereich Humanmedizin, Pharma oder auch angewandte Biochemie sowie Biotechnologie Eine erfolgreich abgeschlossene Management-Qualifizierung, idealer Weise mit MBA-Abschluss Mehr als 5 Jahre Berufserfahrung im Bereich Medical Nutrition (Ernährungsmedizin) bzw. angewandte Pharmazie Expertise im Bereich klinischer Studien und Anwendungsstudien German language required: C1 Level and English business language: C1 LevelAußertariflichen Anstellungsvertrag in einer Europa-Holding Unternehmerischer Freiraum aber auch Gestaltungsverantwortung Eine einmalige Business Development/ Start-Up Chance Management-Aufgabe in einem weltweit anerkannten und führenden Unternehmen für Ernährungs- und Nahrungsmittel-InnovationenAls Personalberater sind wir exklusiv mit der Betreuung dieses Stellenangebotes beauftragt.
Lead Cross-Functional Execution and Accountability Leading a diverse team from M&A, IMO, Commercial, Finance, Supply Chain, Regulatory Affairs, Quality, Medical and Legal (different departmends). Coordinating all workstreams for regulatory approvals, CMO onboarding, tech transfers as well as production and delivery within deadlines.
About us Our Business Unit Lighting and Imaging offers smart solutions for light delivery and image transmission in demanding environments — from medical devices, industrial, and safety applications to aviation and automotive. With manufacturing sites in Europe and North America, and supported by SCHOTT’s global sales network, we are a leading supplier of high-quality fiber optic and LED components.
This includes the ability to work unsupervised, under pressure and meet deadlines • Creative with strong commitment to quality and excellence, and a continuous improvement mindset • Communication and time-management skills • Strong analytical skills and efficient problem solving • You are educated on master degree level in IT Security, Computer Science or equivalent, fluent in English WHAT IS THE PLUS POINT (S): • Certifications such as SEC545 (SANS), CCSP(ISC2), CISSP, CCSK(CSA), Microsoft Certified Azure Security or similar • DevSecOps experience related to application deployments on multi cloud • Strong experience on cloud platforms such as Google, Amazon and Azure WHAT YOU WILL GET FROM US: • Great team of IT professionals with global working exposure • On-going professional and technical training and certifications • Global internal job opportunities available within DPDHL • A multicultural environment • Meal Card and Flexible Benefits – customized according to individual needs • Choose any day for your vacation from earned public holiday (Saturday and ad hoc) • Smart casual dress code • Company Outpatient Medical • Home office possibilities Sounds good? Start your application now! Location: GER / PRG
About us Our Business Unit Lighting and Imaging offers smart solutions for light delivery and image transmission in demanding environments — from medical devices, industrial, and safety applications to aviation and automotive. With manufacturing sites in Europe and North America, and supported by SCHOTT’s global sales network, we are a leading supplier of high-quality fiber optic and LED components.
WHAT IS THE PLUS POINT(S) Experience in openshift, cloud technology, splunk WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities DHL IT Services – About Us IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users; Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man days per year of development application.
In-depth technical knowledge in UNIX scripting, UNIX command and awk programming WHAT IS THE PLUS POINT(S) Experience in openshift, cloud technology, splunk WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities DHL IT Services – About Us IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users; Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man days per year of development application.
With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers.
Working knowledge of a broad range of packaging materials, packaging equipment and packaging lines commonly found within the Food, Beverage or consumer industries Experience with development of large packaging project proposals Equivalent combination of education and experience will be considered Benefits Medical, Dental, Vision insurance offered at 30 days of employment Generous Educational Reimbursement program Company sponsored Life and Disability Insurance Paid Time Off Ten (10) Paid Holidays per year 401K with Company Match Location: Waukesha ǀ Wisconsin ǀ USA
Working knowledge of a broad range of packaging materials, packaging equipment and packaging lines commonly found within the Food, Beverage or consumer industries Experience with development of large packaging project proposals Equivalent combination of education and experience will be considered Benefits Medical, Dental, Vision insurance offered at 30 days of employment Generous Educational Reimbursement program Company sponsored Life and Disability Insurance Paid Time Off Ten (10) Paid Holidays per year 401K with Company Match Location: Waukesha ǀ Wisconsin ǀ USA
We are seeking a Principal Medical Writer to support full Clinical Study Report (CSR) writing for Phase 1 , protocol development, and preparation of regulatory modules (2.7.1/2.7.2) .
Multiple career opportunities; Free Parking; Further training and education; International assignments; Medical, Dental and Vision coverage; Talent development; Team Events Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.
Examples : Windows NT, MVS, Unix, LinuxExperiences in supporting data storage ( Oracle, SQI, Informix), ISQL data extractionEDI Integration solutions – development and implementation experiences in electronic data exchange with our trading partners and DHL applications and information management systems.Configuration Management and coordinate the end-to-end integration testing.Familiar with DHL ITS Build solution delivery process.Project management, Biz System Analysis, and B2B EDI solution development and implementation.DCG technical consultancy and design end-to-end integration B2B and EDI solutionExtend 3rd level production supports for DCG EDI customer solutions deployed globallyWilling to work on shifts.( AP, EU, US) WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities Sounds good? Start your application now! DHL IT Services – AboutUs IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users;Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man days per year of development application.
Ihr eigenes Büro sollte sich mittelfristig in Deutschland befinden.Erfolgreich abgeschlossenes Studium im Bereich Humanmedizin, Pharma oder auch angewandte Biochemie sowie Biotechnologie und idealerweise mit MBA-Studium Mehr als 5 Jahre Berufserfahrung im Bereich Medical Nutrition (Ernährungsmedizin) bzw. angewandte Pharmazie Expertise im Bereich klinischer Studien und Anwendungsstudien German language required: C1 Level and English business language: C1 LevelAußertariflichen Anstellungsvertrag in einer Europa-Holding Unternehmerischer Freiraum aber auch Gestaltungsverantwortung Eine einmalige Business Development-Chance Management-Aufgabe in einem weltweit anerkannten und führenden Unternehmen für Ernährungs- und Nahrungsmittel-InnovationenAls Personalberater sind wir exklusiv mit der Betreuung dieses Stellenangebotes beauftragt.
Together, we ensure that our patients receive professional support, hands-on guidance, and reliable delivery of essential medical supplies. We are looking to strengthen our team and are seeking a Head of Continuous Improvement (m/w/d) (Certified Master Black Belt) - 25% travel to join us.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
Deine Aufgaben Service-Steuerung: Ganzheitliche Verantwortung für den stabilen Betrieb, die Performance und die Verfügbarkeit von MEDICAL OFFICE an allen Standorten Release- & Change-Management: Planung und Koordination von Quartals-Updates sowie die Implementierung neuer Module (z.
Deine Aufgaben Service-Steuerung: Ganzheitliche Verantwortung für den stabilen Betrieb, die Performance und die Verfügbarkeit von MEDICAL OFFICE an allen Standorten Release- & Change-Management: Planung und Koordination von Quartals-Updates sowie die Implementierung neuer Module (z.
WHAT YOU WILL DO Interactions primarily involve presenting to or influencing business representatives or vendors Interact primarily in issues related to specific phases of work or technical issues Participate in project meetings to argue for the test relevancy Specify logical and physical test cases, starting scenarios and test scripts Set up and maintain test environments Evaluate automation potential and define setup for automation and analyze the requirement complexity and estimate the test effort Conduct test analysis and design Execute manual and automated test cases (dynamic testing) and check and assess test results and manage defects Provide expert advice, training and technical assistance Contribute to employees’ professional development WHAT YOU SHOULD HAVE 5-8 years of experience including 3+ years of testing with emphasis on analysis and problem solving skills Experience in software development, service management Experience in test script development Strong in testing (test analysis & design, test execution, defect management process) and test management Strong in VB/Java scripting development (for test automation) Good knowledge of automation framework design Strong conceptual thinking and sense of responsibility Solid in business communications and business focus (service, relationship and quality) Solid business communications knowledge State-of-the-art knowledge of test related technologies, processes, and practices WHAT IS THE PLUS POINT(S) Strong technical skill of Vb scripting or Java programming Good understanding of test automation framework and/or open source tool set Hands on web services / API testing also integration with Jenkins, GitHub and any ALM tool WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities Sounds good? Start your application now! DHL IT Services – About Us IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users;Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man days per year of development application.
We know: motivated and committed employees are the precondition for the success of our company. Multiple career opportunities; Medical, Dental and Vision coverage; Talent development; Team Events Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.
With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers.
With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers.
WHAT YOU WILL GET FROM US Great Team of IT Professionals with Global Working Exposure Meal Card and Flexible Benefits – Customized According to Individual Needs On-Going Professional and Technical Training and Certifications A Multicultural Environment in Modern Offices Choose Any Day for Your Vacation From Earned Public Holiday (Saturday and Ad Hoc) Smart Casual Everyday Global Internal Job Opportunities Available Within DPDHL Unlimited Outpatient Medical Home Office Possibilities Sounds good? Start your application now! DHL IT Services – About Us IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users; Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man days per year of development application.
Löwenstein Medical Technology GmbH + Co. KG sucht in eine/n Risikomanager Medizintechnik (m/w/d) (ID-Nummer: 13537903)
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
We will need you to possess the following essential qualities and skills: Recognized Degree in IT; Computer Science; Software Engineering, Finance, Business Information Technology or relevant fieldsAbove 3.0 CGPA / Second Class upper (Hons)Less than 1-year ofworking experienceHighly self-motivated team player with good analytical and conceptual thinking, results-driven with initiative and good negotiation skillsAll rounded individual with a deep interest in IT industry who enjoys challenges and strive to work with professionals in IT industry globallyAble to quickly absorb professional knowledge, good in problem-solving, contribution and leadershipEagerness to take responsibility over complex processes and ability to multitaskExcellent verbal and written English WHAT IS THE PLUS POINT (S) Experience in self-initiated projects WHAT YOU WILL GET FROM US Great team of IT professionals with global working exposure Meal Card and Flexible Benefits – customized according to individual needs On-going professional and technical training and certifications A multicultural environment in modern offices Choose any day for your vacation from earned public holiday (Saturday and ad hoc) Smart casual everyday Global internal job opportunities available within DPDHL Unlimited Outpatient Medical Home office possibilities If you are up to the challenge, contact us today and we will ensure that you will have an experience of a lifetime.
Knowledge of on‑site safety standards and industrial equipment safety practices. Benefits Medical, Dental, Vision insurance offered at 30 days of employment Generous Educational Reimbursement program Company sponsored Life and Disability Insurance Paid Time Off Ten (10) Paid Holidays per year 401K with Company Match Location: Waukesha ǀ Wisconsin ǀ USA
Knowledge of on‑site safety standards and industrial equipment safety practices. Benefits Medical, Dental, Vision insurance offered at 30 days of employment Generous Educational Reimbursement program Company sponsored Life and Disability Insurance Paid Time Off Ten (10) Paid Holidays per year 401K with Company Match Location: Waukesha ǀ Wisconsin ǀ USA
Löwenstein Medical Technology GmbH + Co. KG sucht in eine/n Standortleiter (m/w/d) Löwenstein Medical Innovation (ID-Nummer: 13723495)
Du hast ein erfolgreich abgeschlossenes medizinisches oder naturwissenschaftliches Studium, z.B. in den Bereichen Humanmedizin, Pharmazie, Biologie oder Biochemie.Du bringst bereits Erfahrungen im Bereich Regulatory Affairs, Quality, R&D, Business Development/ Projektmanagement, Medical Affairs oder in vergleichbaren Themenfeldern mit.Du verfügst über starke analytische Fähigkeiten, ein hohes Qualitätsbewusstsein sowie einem Auge fürs Detail.Du bist ein echter Teamplayer (w/m/d) und besitzt ein hohes Maß an Eigeninitiative und Zielorientiertheit.Du bringst verhandlungssichere Deutschkenntnisse (mind.
We offer a wide range of benefits to meet your needs to include medical, dental, vision, 401K, vacation, holidays, short-term disability, personal days, floating holiday, etc.
YOUR TASKS You consistently enforce HSE and safety requirements on site and intervene immediately in case of deviations You provide technical coordination and supervision of external contractors during mechanical installation activities You ensure quality, quantity, and compliance of installation work and initiate corrective actions when requirements are not met You ensure timely completion of work as the basis for proper commissioning of the wind turbine systems You review turbine-related reports and documentation for completeness, accuracy, and up-to-date status You actively participate in project and site meetings and contribute your expertise as a Mechanical Supervisor You identify missing or defective components and promptly report requirements to the site management YOUR PROFILE Completed technical vocational training, for example as a mechatronics technician or industrial mechanic, or an equivalent qualification gained through long-term experience in the wind energy sector Willingness to undertake multi‑week assignments on construction sites as well as regular Saturday work High willingness to travel mainly within Germany, with occasional assignments in Austria and the Netherlands Medical fitness for working at heights as well as confined working space and good physical condition for work on wind turbines Confident PC user skills, especially in MS Office Good command of English, both written and spoken, for collaboration in international teams High resilience, structured problem-solving skills, and clear, transparent communication Valid driving license class B We provide the opportunity for further qualification as an industrial electrician.
YOUR TASKS You consistently enforce HSE and safety requirements on site and intervene immediately in case of deviations You provide technical coordination and supervision of external contractors during mechanical installation activities You ensure quality, quantity, and compliance of installation work and initiate corrective actions when requirements are not met You ensure timely completion of work as the basis for proper commissioning of the wind turbine systems You review turbine-related reports and documentation for completeness, accuracy, and up-to-date status You actively participate in project and site meetings and contribute your expertise as a Mechanical Supervisor You identify missing or defective components and promptly report requirements to the site management YOUR PROFILE Completed technical vocational training, for example as a mechatronics technician or industrial mechanic, or an equivalent qualification gained through long-term experience in the wind energy sector Willingness to undertake multi‑week assignments on construction sites as well as regular Saturday work High willingness to travel mainly within Germany, with occasional assignments in Austria and the Netherlands Medical fitness for working at heights as well as confined working space and good physical condition for work on wind turbines Confident PC user skills, especially in MS Office Good command of English, both written and spoken, for collaboration in international teams High resilience, structured problem-solving skills, and clear, transparent communication Valid driving license class B We provide the opportunity for further qualification as an industrial electrician.
Löwenstein Medical Technology GmbH + Co. KG sucht in eine/n Head of Business Applications (m/w/d) (ID-Nummer: 13677516)
Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays Must be able to work on 3 rotational shift (morning, noon and midnight) ITIL Foundation and project management techniques Analytical and conceptual thinking and information acquisition Written and oral expression Ability to interact with people Persistence, initiative, creativity Follow-up, monitoring and decision making Customer Focus Organizational awareness Teamwork WHAT YOU WILL GET FROM US Great team of IT professionals with global working exposureMeal Card and Flexible Benefits – customized according to individual needsOn-going professional and technical training and certifications A multicultural environment in modern offices Choose any day for your vacation from earned public holiday (Saturday and ad hoc)Smart casual everydayGlobal internal job opportunities available within DPDHLUnlimited Outpatient Medical Home office possibilities Sounds good? Start your application now! ABOUT US - DHL IT Services IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users; Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man-days per year of a development application.
Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays Must be able to work on 3 rotational shift (morning, noon and midnight) ITIL Foundation and project management techniques Analytical and conceptual thinking and information acquisition Written and oral expression Ability to interact with people Persistence, initiative, creativity Follow-up, monitoring and decision making Customer Focus Organizational awareness Teamwork WHAT YOU WILL GET FROM US Great team of IT professionals with global working exposureMeal Card and Flexible Benefits – customized according to individual needsOn-going professional and technical training and certifications A multicultural environment in modern offices Choose any day for your vacation from earned public holiday (Saturday and ad hoc)Smart casual everydayGlobal internal job opportunities available within DPDHLUnlimited Outpatient Medical Home office possibilities Sounds good? Start your application now! ABOUT US - DHL IT Services IT Services is the internal provider of specialized IT Build services and industrialized IT Run services to Deutsche Post DHL (DPDHL) Group: Supports over 260,000 DPDHL e-mail users; Runs more than 7700 servers;Supports more than 2000 global services and applications;Processes 9 million shipment information messages per day;200000 man-days per year of a development application.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
Du möchtest mit uns die Zukunft der Schmerztherapie gestalten und Deine Expertise im Produktmanagement einbringen? Dann suchen wir genau Dich! Als Product Manager Medical Cannabis übernimmst Du die Verantwortung für die Betreuung und Weiterentwicklung unseres Produktportfolios – von Cannabis-Vollextrakten bis zur Markteinführung unseres neuen Fertigarzneimittels VER‑01.
We offer a wide range of benefits to meet your needs to include medical, dental, vision, 401K, vacation, holidays, personal days, floating holidays, short-term disability, subsidized pension, etc. Starting Rate $25.56 / hour with progression increases every six months up to 18 months.
Baxter Medical Systems GmbH + Co. KG sucht in Saalfeld eine/n Duales Studium Produktionstechnik (B. Eng.) – Ausbildungsjahr 2026 / 2027 (m/w/d) (ID-Nummer: 13564637)
Health & Wellbeing- Mental Health First Aiders, Employee Assistance Programme (LifeWorks, Babylon and UnMind), Private Medical Insurance with BUPA for you and your dependents, Income Protection, Life Assurance and Personal Accident Insurance. Company sick pay and medical leave, Occupational healthcare Service, 2 days paid leave for volunteering each year Money & Lifestyle –Pension – employer contributory scheme (6%), Share Incentive Plan, Leave Purchase Scheme, Cycle to Work scheme, Car Salary Exchange Scheme, Tech Purchase scheme.
Löwenstein Medical Technology GmbH + Co. KG sucht in eine/n ERP Inhouse Consultant (m/w/d) Schwerpunkt Vertriebsprozesse (ID-Nummer: 13665700)
Internal Medical Translator/In-house Linguist (English to Japanese) Location: EMEA - Home-Based Unlock Your Potential with IQVIA Language Solutions!
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud.
Europ Assistance Services GmbH sucht in eine/n Chief Medical Officer - Reisemedizin Assistance TZ 50-80% (m/w/d) (ID-Nummer: 13664906)
We offer a wide range of benefits to meet your needs to include medical, dental, vision, 401K, vacation, holidays, personal days, short-term disability, etc. This position is subject to the union Collective Bargaining Agreement.
We offer a wide range of benefits to meet your needs to include medical, dental, vision, 401K, vacation, holidays, short-term disability, etc.
GBG Forschungs GmbH sucht in eine/n Chief Medical and Research Officer (CMO) / Member Executive Board (m/w/d) (ID-Nummer: 13621144)
Wir entwickeln, fertigen und liefern unsere Premiumprodukte an die wichtigsten Hersteller in aller Welt in den Branchen Medical, Test&Measurement, Military, Robotics und wachsen seit 30 Jahren sehr dynamisch. Customer Obsession ist unser Leitstern. Das unermüdliche Bestreben, die Erwartungen, sowie Gefühle und Probleme der Kunden zu verstehen, vorherzusehen und zu übertreffen.